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The Cellular Back Door
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Cellular Back Door Secrets & Short Cuts
Great ideas you won't get from your wireless carrier


"SECRET" PLANS

Almost every carrier has plans they don't advertise. Most of them are cheaper plans that include fewer features than their regular plans. In most cases, the only way to find out about these plans is to press a Customer Service agent for more information. Some plans only 'appear' when you threaten to leave the carrier, although these plans are not supposed to be considered "retention" plans, but that's what they are. Some plans have discounts for customers who belong to certain groups and aren't really "plans", and these discounts need to be applied to your account. If you don't want to threaten to cancel, ask if there are offers "to keep me as a customer."

NEED MORE MINUTES OR DATA? JUST ASK!

Although this is now less of a problem, one of the most common self-inflicted wounds is running out of minutes or Data before you run out of month. In many cases the carriers will be able to spot you some extra to help you get through the tough times. As with any call to Customer Service, you might need to press the issue. Don't use additional "force", just use multiple pleas. You might use the terms, "what can I do?" instead of "what can you do?" The agent needs to look at your records to see if you've been naughty or nice. Don't expect to be given anything if you're always asking. Quite often the request for extra minutes or data for this month goes down a little easier when you ask for a more expensive plan for next month. Some carriers will change your plan retroactively, and some will now do it without a contract extension. Often you can change back if your circumstances change again. Some carriers offer "no-overage" features.

What if your carrier doesn't have "Customer Service."  Often you can change plans on their web site which may involve a higher monthly charge, but usually not a penalty or overage fee.

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