Secrets & Short Cuts
you won't get from your wireless carrier
every carrier has plans they don't
advertise. Most of them are cheaper plans that include fewer features
than their regular plans. In most cases, the only way to find out about
these plans is to press a Customer Service agent for more information.
Some plans only 'appear' when you threaten to leave the carrier,
although these plans are not supposed to be considered "retention"
plans, but that's what they are. Some plans have discounts for
customers who belong to certain groups and aren't really "plans", and
these discounts need to be applied to your account.
If you don't want to threaten to cancel, ask if there are offers "to keep me as a customer."
MINUTES OR DATA? JUST ASK!
this is now less of a problem, one of the
most common self-inflicted wounds is running out of minutes or Data
run out of month. In many cases the carriers will be able to spot you
some extra to help you get through the tough times. As with any call
to Customer Service, you might need to press the issue. Don't use
additional "force", just use multiple pleas. You might use the terms,
"what can I do?" instead of "what can you do?" The
agent needs to look at your records to see if you've been naughty or
nice. Don't expect to be given anything if you're always asking. Quite
often the request for extra minutes or data for this month
goes down a little easier when you ask for a more expensive plan for
next month. Some carriers will change your plan retroactively,
and some will now do it without a contract extension. Often you can
change back if your circumstances change again. Some carriers offer
if your carrier doesn't have "Customer Service." Often you can
change plans on their web site which may involve a higher monthly
charge, but usually not a penalty or overage fee.
and Short Cuts