|
|
How to Switch Cellular Carriers
You already have a cellular phone, but it's
time to upgrade, or you don't like
how you've
been treated by your old carrier. Here
are
the steps to take to make the switch.
You
can make your changes without leaving
home.
Are you looking for "How to Switch to Prepaid"?
1. Determine who offers service in your area:
Use the Local Cellular Store Directory, scan the newspaper for a few ads, or check
the Yellow Pages. If you visit an online cellular retailer, most of them will ask you to enter a Zip
Code and tell you right away. Choose at least
3 carriers, and that can include your current
one. You need to choose a company that serves
your area (some have coverage but don't offer
service there). If you have a locally-based
cellular company, put them on your list,
too.
2. Make sure the coverage is adequate where
you need it:
That means at home and where you work &
travel. Most carriers offer detailed maps at their web site. Check with neighbors
and co-workers to at least eliminate carriers
that don't work in those locations. If that
narrows your list to less than 3, you might
want to look at additional carriers. Look
for guidance with recommendations, ratings or Pros & Cons.
3. Find the best deals:
Compare your list to the Reviews for cellular carriers for your state. Follow the links to your
chosen carriers. Determine which plans fit
your current usage and the phone from each
company that suits your fancy. Make a note
of plans and features you'd like. Feel free
to call carriers with questions about their
offers. Now, you're ready to switch, but
if you don't hate your current provider, don't assume switching
is the best option. Oh, and get an update
from your employer's HR department to see
if they have a deal with any cellular company.
4. Look for even better deals:
Check out one of our shopping partners who are not affiliated with any one carrier,
like Wirefly or LetsTalk. Links on that page also connect you to
package or "web-only" deals
with
the carriers themselves. This can also
be
done at a local, independent cellular store, but we haven't changed from our jammies,
yet, have we?
5. Before switching, call your current carrier:
Ask what they can do for you...you might
be surprised. Tell them what you'd like in
a phone and plan, and ask for their best
deal before you'll re-sign for another year
or two. If they can't satisfy you, or if
you still want to shop around, it's time
to check your list. If you like your carrier's
coverage but can't stand dealing with them,
consider switching to a different company
that uses the same network, an "MVNO". Also consider a switch to Prepaid, possibly staying with the same carrier.
6. Go to the top choice on your list:
You'll need to choose a new phone...but
it
might be free. If you want to keep
your wireless
number, you'll be "porting" your number. All the carriers and re-sellers know how
to do it, but you should have your old bill
in front of you. Contact the new carrier
by phone or online. Make sure you tell them,
or enter, your old information the same,
even if it has miss-spellings. Let the new
carrier cancel your old service. Also, make
sure you're not under contract with the old
carrier. If not, consult How to Get Out of Your Cellular Contract for several ways to get out of your old
contract with little or no penalty. Even
then, don't cancel your account, let the
new carrier do that. If anything smells fishy,
be prepared to go to the next choice on your
list.
6. Take it for spin:
OK, you've got the deal you like, a
carrier
that works where you want it, and a
phone
that you love, or at least can live
with
for a couple years. As soon as you
get it,
use it in at least a few of the places
you'll
need it, especially in your house.
"Can
you hear me now?" calls to friends
are
not unexpected. You have 14 days or
more
to make sure this is "the one."
Some carriers offer, and some states
require,
a 30-day tryout. Some carriers will
let you
bring it back and give you all your
money
back. Most of them, though, will credit
everything
but your minutes used.
7. Buyer's remorse?
Always be nice to your old carrier.
You may
find your new choice sucks and you'll
wanna
'go home.' Most likely, the old carrier
will
welcome you back with open arms, and
even
"un-port" your phone number
(although
'stuff happens' as you increase the
complexity
of your situation). But don't let your
pride
get in the way of having the best cellular
phone experience possible.
|