Not all numbers are
depends on geography and where the number was originally connected.
Your wireless representative can automatically tell you whether a phone
number is portable according to Federal Communications Commission
Porting a phone number
carriers. Although your new
wireless carrier is only able to control half of the porting process,
they will work with the other carriers to port numbers within 24 hours.
Some carriers are better than others in completing the process
with some "ports" occurring within 1 minute!
Some customers may need a
since different wireless companies use different technologies. While
some phones can accept reprogramming or a new SIM, some phone phone are
"locked" and can't be used with the new carrier unless it is Unlocked.
Some phone models can be purchased Unlocked.
Your Number Must Stay "Live"
Don't cancel service
switching. A number
must be active to switch; in other words, customers wanting to switch
carriers must keep their service active with their old provider until
the port is complete.
Having A Recent
Bill Will Help
Customers should have
from their old carrier available, and know any account-related numbers,
passwords or PIN's, to speed the porting process.
Expect Dual Service
Customers will need to
old and new
phones until the port is complete, the old phone for receiving calls,
the new phone for making calls. In an emergency, we recommend that you
place calls to 911 from your old handset as Emergency Services will not
be able to call you back on your new handset until the port is
complete. Also, although both old and new carriers will bill for calls,
customers will not be billed twice for the same phone call.
Provide a "Be
Reached At" Number
Customers should be
provide a phone
number where they can be reached during the porting process to expedite
the resolution of any problems.
Some customers "porting"
number will be
given a phone number to call for status updates and may receive a TEXT
message notifying them when the process is complete.
Saved voice mail messages
the customer's new phone. Some retail stores are able to transfer
contact phone numbers from a customer's old phone to their new phone.
Portability does not